24/7 Customer Support in Cloud Hosting
We provide 24/7 billing, customer and tech support for all of our Linux cloud hosting plans. Even if you are not our customer yet and you have questions, we can assist you promptly and provide the necessary info, to give you the choice to make the best decision when you acquire a new web hosting account. We're available any time, including holidays and weekends, and we provide you with numerous means of communication to contact us - live chat, phone, email messages and support tickets. To make things easier for you, we now have multiple phone numbers globally, so you'll be able to call the one which is closer to you. The maximum response time for your emails and your tickets is one hour. The standard response time is no more than 15-20 min, so you can forget about waiting for days to receive support for some task or issue, whatever its difficulty.
24/7 Customer Support in VPS Servers
In case you've got a Virtual Private Server through us, you can get in touch with us 24/7 for every server-related issue or forvarious difficulties and / or questions about the pre-installed software the server is equipped with. If you haven't bought your VPS server package yet, you can learn a lot more about our solutions by giving us a phone call or via our live chat service. For more tech issues, you should send an email message or open a support ticket from your billing Control Panel and you will receive support within less than one hour irrespective of the time of the day, even on holidays and weekends. The actual answer time normally does not exceed 30 mins. If you need assistance for third-party software, you're able to reap the benefits of the Managed Services upgrade which you can add to each and every VPS plan and our administrators will help you with any set up or troubleshooting problem you could have experienced.