The client support that you'll receive from your cloud hosting supplier is really important, regardless of whether you have pre-sales questions and you're not a client yet, or you've got a technical problem with an active account. Timely and accurate info about a question or an issue can save you a lot of time and efforts, not mentioning that this can often be an indicator that you are ordering from a real web hosting provider and not from a reseller. When you buy a hosting account from a company that doesn't own its servers and it can't access them immediately, it's quite possible that you'll wait for a few days so as to receive a response to your question, thus your web sites may remain offline for ages. Alternatively, a supplier which provides various ways of communication and has a technical support staff that is available any time can assist you right away and help you limit or fully avoid any kind of downtime and potential losses.

24/7 Customer Support in Cloud Hosting

We provide 24/7 billing, customer and tech support for all of our Linux cloud hosting plans. Even if you are not our customer yet and you have questions, we can assist you promptly and provide the necessary info, to give you the choice to make the best decision when you acquire a new web hosting account. We're available any time, including holidays and weekends, and we provide you with numerous means of communication to contact us - live chat, phone, email messages and support tickets. To make things easier for you, we now have multiple phone numbers globally, so you'll be able to call the one which is closer to you. The maximum response time for your emails and your tickets is one hour. The standard response time is no more than 15-20 min, so you can forget about waiting for days to receive support for some task or issue, whatever its difficulty.

24/7 Customer Support in VPS Servers

In case you've got a Virtual Private Server through us, you can get in touch with us 24/7 for every server-related issue or forvarious difficulties and / or questions about the pre-installed software the server is equipped with. If you haven't bought your VPS server package yet, you can learn a lot more about our solutions by giving us a phone call or via our live chat service. For more tech issues, you should send an email message or open a support ticket from your billing Control Panel and you will receive support within less than one hour irrespective of the time of the day, even on holidays and weekends. The actual answer time normally does not exceed 30 mins. If you need assistance for third-party software, you're able to reap the benefits of the Managed Services upgrade which you can add to each and every VPS plan and our administrators will help you with any set up or troubleshooting problem you could have experienced.