Integrated Ticketing System
Learn more about the Integrated Ticketing Systems and their benefits and drawbacks. Find what makes them different from other support channels.
If you have purchased a web hosting plan and you’ve got some questions relating to a particular function/feature, or in case you have faced a certain complication and you need support, you should be able to contact the respective technical support team. All web hosting companies use a ticketing system regardless of whether they provide other methods of contacting them apart from it or not, because the quickest way to fix a problem most often is to send a ticket. This method of communication makes the responses exchanged by both parties easy to follow and permits the client service staff members to escalate the problem in case, for instance, an admin should become involved. In the general case, the ticketing system isn’t directly linked to the hosting space and is part of the billing account, which means that you have to have no less than 2 different accounts to touch base with the customer service staff and to actually administer the hosting space. Non-stop signing in and out of different accounts might be a bore, not to mention the fact that it takes quite a long period of time for most web hosting providers to respond to the ticket requests themselves.
Integrated Ticketing System in Cloud Hosting
In stark contrast with what you may find with many other hosting companies, the support ticket system that we are using with our Linux cloud hosting plans is part of the Hepsia hosting Control Panel, which is included with all accounts. You won’t have to remember different usernames and passwords, as you will be able to manage your tickets and the hosting account itself from one place. So, in case you have an enquiry or stumble upon an issue, you can contact our support staff representatives momentarily. Our ticketing system offers a clever search functionality. This suggests that even if you’ve submitted a plethora of tickets through the years, you will be able to find the one that you want without any efforts. Also, you can read knowledge base guidelines for resolving commonly experienced complications.